Refund policy

Last updated: [22/09/2026]

## Returns Are Accepted
We accept returns within 30 days from delivery. Items must be unused, in original packaging, with proof of purchase (order confirmation email).

## If Your Order Never Arrives
Contact us at contact@pelarosa.shop or +447473994734 within 30 days of the expected delivery date. We will reship your order or issue a full refund via original payment method.

## If Your Order Arrives Damaged
Email photos of the damaged item and packaging to contact@pelarosa.shop within 48 hours of delivery. We will send a replacement or issue a refund at no extra cost to you.

## If You Receive the Wrong Item
Contact us at contact@pelarosa.shop within 48 hours of delivery. We will arrange to send the correct item and, if needed, return of the incorrect one — free of charge.

## How to Start a Return
Contact us at contact@pelarosa.shop or +447473994734 — these are the two ways to reach us about a return. Items sent back without first requesting a return will not be accepted.

## Refunds
Once we receive and inspect your return, we'll notify you whether it's approved. If approved, your refund is issued via original payment method within 5–10 business days.

## Contact
Pelarosa
29 Hollywood Rd, London, E4 8JE, United Kingdom
Email: contact@pelarosa.shop
Phone: +44 7473 994734
Business hours: Mon-Fri, 9AM-6PM