Last updated: 8/18/2026

Returns Are Accepted

We accept returns within 30 days from delivery. To be eligible, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need proof of purchase (your order confirmation email).

If Your Order Never Arrives

If tracking shows no movement for an extended period or your order never arrives, contact us at contact@pelarosa.shop or +447473994734 within 30 days from delivery of the expected delivery date. We will either reship your order or issue a full refund via original payment method.

If Your Order Arrives Damaged

Please inspect your order on arrival. If an item is damaged, email photos of the damaged item and packaging to contact@pelarosa.shop within 48 hours of delivery. We will send a replacement or issue a refund via original payment method at no extra cost to you.

If You Receive the Wrong Item

If you receive an item you didn't order, contact us at contact@pelarosa.shop within 48 hours of delivery. We will arrange to send the correct item and, if needed, arrange return of the incorrect one — you will not be charged for this correction.

How to Start a Return

To start a return, contact us at contact@pelarosa.shop or +447473994734— these are the two ways to reach us about a return. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we'll notify you whether it's approved. If approved, your refund will be issued via original payment method within 5-10 business days of us receiving the returned item. Please allow additional time for your bank or payment provider to post the refund.

Contact

pelarosa
29 Hollywood Rd, London E4 8JE, United Kingdom
Email: contact@pelarosa.shop
Phone: +447446123310
Business hours: Mon-Fri, 9AM-6PM